1. Booking & Confirmation
Bookings are made via our online system (FreeToBook). A 20% deposit is required at the time of booking to secure your dates. We offer a 48-hour grace period from the moment of booking; if you change your mind within this window, we will issue a 100% refund. After these 48 hours, the deposit becomes non-refundable, except under the conditions of our Re-Let Guarantee.
2. Payment & Balance
The final balance is due 4 weeks (28 days) before arrival. Payment should be made via BACS bank transfer (details provided in your confirmation). For guests who prefer to pay by credit or debit card, we can provide a Stripe Payment Link upon request. International guests may pay via Wise Business to avoid high bank fees. If booking within 4 weeks of your stay, the full amount is due immediately.
3. Cancellations & Re-Let Guarantee
- More than 4 weeks before arrival: If you cancel after your 48-hour grace period has passed, the 20% deposit is retained. Any balance payments made will be refunded.
- Within 4 weeks of arrival: All payments (deposit and balance) are non-refundable.
Our Re-Let Guarantee: If you must cancel, we will immediately attempt to re-let the cottage. If successful, we will refund the amount recovered to you, including the deposit (minus any non-refundable card processing fees).
4. Arrival & Departure
Check-in is from 4:00 PM. Please depart by 10:00 AM to allow us time to maintain our standards for the next guests.
5. Care of Property & Occupancy
Guests are responsible for the property during their stay. Any breakages must be reported and compensated for. Please leave the cottage in the same clean condition as found. We operate a strict no-smoking policy inside the cottages.
6. EV Charging
An on-site charger is available at 35p per kWh (subject to change). For fire safety and insurance reasons, internal sockets must not be used for vehicle charging.
7. Liability, Insurance & Force Majeure
We cannot accept responsibility for any loss, damage, or injury to guests or their personal effects during their stay. We strongly advise guests to take out comprehensive holiday insurance. If we must cancel due to circumstances beyond our control, we will refund all monies paid but cannot be held liable for further losses.
8. What’s Included
Central heating, electricity, high-speed fibre Wi-Fi, bed linen, and towels are included. We provide cleaning essentials such as tea towels and washing-up liquid.
9. Access
- Ty Felin: Three steps from the car park to the path and one step into the cottage; the interior is on one level.
- Ty Pren: Six steps leading down from the parking space and three steps into the lodge. Once inside, it is all on one level.
- Ty Hebog: Two steps from the entrance porch down to the living area. There is an open-tread staircase to the mezzanine bedroom. As a Grade II listed building, please note there are low beams and doorways at the entrance, patio door, and parts of the bedroom.
10. Complaints
Please notify us immediately of any issues so we can rectify them during your stay.